FAQ

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at info@247HuntCo.com to notify us of the mix up within 7 days of your delivery. Please include your order number, name and email used on the order. Make sure to specify the issue: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

SHIPPING

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

24.7 Hunt WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments. It is the customer's responsibility to provide the correct information before submitting their order. If your item has not been shipped you may email us at info@247HuntCo.com to correct the shipping address. If your item has already been shipped we are unable to correct the shipping address.

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

ORDER CANCELLATION

Regrettably, we cannot cancel orders once they have been placed. We do try our best to make changes to orders before they are shipped, if needed, but we can not guarantee`your email will be answered before the order is fulfilled.

PRE-ORDERS

ALL PRE-ORDERS ARE NON-REFUNDABLE AND CAN NOT BE CANCELLED. Once an order has been made for any exclusive pre-order drop we can not cancel, refund, or exchange an item. All sales are final. Please allow up to 30-60 business days for your items to ship. All pre-order updates will be made via our social media platforms (Instagram, Facebook, TikTok, etc.)

COMBINED ORDERS

We suggest that pre-ordered items be ordered separately from “in-stock” orders, as in stock merchandise can be shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled.

OVERSOLD ITEMS

It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order you will be refunded for the missing item and the remainder of your order will ship. If your whole order consists of that one item you will be refunded shipping also.

COLOR DISCLAIMER

Due to variation in monitor settings, 24.7 Hunt makes no guarantees regarding color matches of product.

Fabric colors represented on computer monitors/phone screens may vary due to variations in computer screens, resolution, color, tone or any other display settings.

PRICE CHANGES

Prices for our products are subject to change without notice. The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.

RESTOCKS

We receive emails from customers requesting restock information, but we usually don't have restock information until items arrive, if they are restocked at all. We like to keep the flow of new merchandise constantly coming in, therefore, restocks are sometimes not available. If you would like to be notified when an item is restocked, you may visit a sold out product and request to be notified when an item is back in stock via email/SMS by completing the "Notify Me When Available" form.